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AVO Solutions LLC (“AVO”, “we”, “us”, “our”) is a US limited liability company (EIN 99-4207542) headquartered at 5000 Cedar Plaza Pkwy #220, St. Louis, MO 63128. We provide wholesale VoIP and messaging services to businesses and telecom partners. This Privacy Policy explains what information we collect, how we use it, and your rights — including specific provisions for users in the United States and Canada.
We use your information to: create and administer your account; provision and operate SIP trunks, DIDs, termination and SMS services; send account-related messages including one-time passcodes (OTPs) where you have consented; bill for services; prevent fraud and abuse; comply with legal obligations; and improve our services. We do not sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers collected for OTP authentication are used solely to deliver the authentication messages you consented to receive. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You may opt out of SMS messages at any time by replying STOP (see our Terms of Service for full SMS program terms).
We share information only as necessary: with telecommunications carriers and messaging aggregators to deliver your calls and messages; with payment processors to bill for services; with service providers (e.g., hosting, customer support tools) bound by confidentiality obligations; and where required by law, regulation or valid legal process. We never share SMS opt-in data or consent records with third parties for their own marketing.
We apply reasonable administrative, technical and physical safeguards to protect your information, including access controls and encryption in transit. No system is perfectly secure; we cannot guarantee absolute security. We retain account and usage records for as long as needed to provide services, meet legal and tax obligations, and resolve disputes — typically up to 7 years for billing records — after which data is deleted or anonymized.
Our website uses a small number of cookies and similar technologies for core functionality (such as remembering form state) and aggregated analytics. You can control cookies through your browser settings; disabling them may affect site functionality.
United States: depending on your state of residence (including California, Virginia, Colorado, Connecticut and others with applicable privacy laws), you may have the right to know what personal information we hold, to request correction or deletion, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise these rights, contact us using the details in Section 11.
Canada: under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, you have the right to access your personal information, challenge its accuracy, and withdraw consent (subject to legal or contractual restrictions). Complaints may also be directed to the Office of the Privacy Commissioner of Canada.
Our services are business services and are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.
We may update this Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Continued use of our services after changes take effect constitutes acceptance.
For privacy questions, access/deletion requests, or to withdraw SMS consent by other means:
AVO Solutions LLC (EIN 99-4207542)
5000 Cedar Plaza Pkwy #220, St. Louis, MO 63128
Contact us through our website contact form.
This Policy is provided for general information and short-code program compliance. It does not constitute legal advice; have it reviewed by qualified counsel before submitting carrier or short-code applications.
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