Terms of Service

Last updated: September 29, 2026  |  AVO Solutions LLC (EIN 99-4207542), 5000 Cedar Plaza Pkwy #220, St. Louis, MO 63128

1. Agreement

These Terms of Service (“Terms”) form a legal agreement between you and AVO Solutions LLC (“AVO”, “we”, “us”, “our”), a limited liability company registered in the United States (EIN 99-4207542), with its principal office at 5000 Cedar Plaza Pkwy #220, St. Louis, MO 63128. By creating an account, using our website, or purchasing our wholesale VoIP services (including SIP trunks, DIDs, toll-free numbers, wholesale voice termination and SMS messaging), you agree to these Terms. If you do not agree, do not use our services.

2. Services

AVO provides wholesale voice-over-IP and messaging services for businesses and telecom partners, including but not limited to: SIP trunking, direct inward dialing (DID) numbers, toll-free numbers, wholesale voice termination, and application-to-person (A2P) SMS messaging including one-time passcodes (OTPs) and short-code programs in the United States and Canada. Service availability, routes and coverage may change; we will make reasonable efforts to notify clients of material changes.

3. Account registration and approval

To use our services you must register an account with accurate business details. All new accounts are reviewed by our team. Once approved, you will receive an email with your login details and instructions to start using our services. You are responsible for safeguarding your credentials and for all activity under your account. We may suspend or terminate accounts that provide false information or violate these Terms.

4. SMS program terms (United States & Canada)

Program name: AVO Solutions LLC SMS program. Program description: automated one-time passcodes (OTPs) sent to the mobile number you provide, for account authentication only.

• Consent: by checking the OTP consent box on our registration page, you provide express consent to receive automated text messages from AVO Solutions LLC at the number you entered. Consent is not a condition of purchase or of account approval.
• Message frequency: varies based on sign-in activity. Only authentication messages are sent under this program.
• Cost: message and data rates may apply, as charged by your mobile carrier.
• Opt-out: reply STOP to cancel at any time. After opting out you will receive one final confirmation message and no further messages unless you re-enroll.
• Help: reply HELP for help, or contact us through our website.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.
• Canada: your consent constitutes express consent under Canada’s Anti-Spam Legislation (CASL) and meets Canadian Wireless Telecommunications Association (CWTA) requirements. You may withdraw consent at any time as described above. Our contact information is listed in Section 11.

5. Acceptable use

You agree not to use our services for unlawful purposes, fraud, spam, robocalling in violation of applicable law (including the US Telephone Consumer Protection Act and Canada’s CASL and CRTC Unsolicited Telecommunications Rules), or any activity that harms our network or other users. We may suspend services that generate complaints, violate carrier policies, or breach applicable regulations.

6. Fees and payment

Pricing is set out in your service order or quote. Fees are billed as agreed; accounts past due may be suspended after notice.

7. Service levels

We operate a carrier-grade network and target high core-network availability. We do not guarantee uninterrupted service: maintenance, carrier outages and force-majeure events may cause interruptions. Our liability for service interruptions is limited to service credits where expressly agreed in writing.

8. Limitation of liability

To the maximum extent permitted by law, AVO Solutions LLC shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue or data, arising from your use of the services. Our total liability for any claim shall not exceed the fees you paid for the affected service in the three (3) months preceding the claim.

9. Termination

Either party may terminate services with written notice as set out in the applicable service order. We may suspend or terminate immediately for violation of these Terms, non-payment, or unlawful use. Sections 8 and 10 survive termination.

10. Governing law

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law principles. Disputes shall be resolved in the state or federal courts located in St. Louis County, Missouri, unless otherwise required by applicable consumer-protection law.

11. Contact

AVO Solutions LLC (EIN 99-4207542)
5000 Cedar Plaza Pkwy #220, St. Louis, MO 63128
Contact us through our website contact form.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised “Last updated” date. Continued use of the services after changes take effect constitutes acceptance.

These Terms are provided for general information and short-code program compliance. They do not constitute legal advice; have them reviewed by qualified counsel before submitting carrier or short-code applications.